“Can I see the menu
before I book?”
Customers need answers before they book.
Websites, marketing
and less admin.
Build a new website, rebuild an existing one or get help with your online store. Fix broken links, update menus and make it easier for customers to enquire, book or buy.
Easy to use, easier to update and ready to hand over.Get help with Meta and Google Ads, email marketing or being found online. Set up or improve your Google Business Profile so customers can find your details on Search and Maps.
Start with a review or one thing that needs fixing.Bring your numbers together so you can see what is happening with your website, sales and marketing. Understand what needs attention and what to try next.
Less time pulling reports together. More useful conversations.Simplify content updates, product uploads and other repeated tasks. Connect your tools and use AI where it helps, with people checking the work where needed.
Update information in one place instead of entering it twice.Start small You don’t need a big project to get started.
Explore services & handoverRebuilt a WordPress website using Astro and Sanity. Profile and roster information now feeds two places from one update, and dates update automatically. Reviewed existing page addresses and links to help preserve search visibility. AI-assisted descriptions with owner approval are still in development.
Set up product catalogues and prices for different countries using Shopify Markets. Helped local teams review translations in Weglot, with recorded guides they could follow.
Building a Shopify store for custom 3D-printed hobby parts. Creating a simpler way to turn source files into product information and images ready for the store.
Working on a website and ways to reach customers in Bali through search, Instagram and WhatsApp. Making it easier for people to understand the services and get in touch.
Anonymous until client naming and publication permissions are confirmed.
03 / HOW THE PIECES FIT
When someone books, orders or sends an enquiry, the right details need to reach the person doing the work.
These examples show how your website and tools can share information, with people checking the details and looking after customers.
01 / WHAT THE CUSTOMER NEEDS
Product searchproduct page
02 / CLEAR INFORMATION
Product questions answered before checkout.
03 / WHAT NEEDS TO HAPPEN
The question to answerMake the product clear. Connect the purchase to stock and fulfilment.
04 / CUSTOMER ACTION
Delivery costs shown before payment.
05 / WHERE THE DETAILS GO
Variant + stock allocation + delivery details
order.paidstock.allocate()06 / WHAT THE TEAM DOES NEXT
The right product, delivery instructions and tracking stay with the order.
07 / CUSTOMER EXPERIENCE
Delivery updates. Useful product care. A clear route to buy again.
A customer looks for a product that fits their day.
Tell me what you need help with and what you have tried already.
Decide what to tackle first, what it will cost and what is included.
Build, set up or fix what we have agreed, and keep you updated.
Check the results together and discuss whether anything else needs attention.
I choose tools to suit the job and the people using them. You don’t need to know which ones you need before we talk.
You work directly with me, Raymond. I’m based in Melbourne and work with businesses locally and overseas.
I’ll listen to what you need, explain what I recommend and be upfront about what I can and can’t help with.
If the work needs a specialist, I’ll discuss that with you.
Tell me what you need help with.Start with
what you need.